Shpping Information

Shipping Details

📦 Shipping & Delivery Policy

At Prime Time Farms, we take pride in delivering premium-quality meat safely and efficiently to your door. Please review our shipping and delivery policies carefully before placing your order.

🚚 Shipping Schedule

Orders generally ship Monday through Thursday to ensure freshness and avoid weekend delays.

Orders placed by Monday at 11:59 PM (ET) typically ship the same week.

Orders placed later in the week may ship the following week.

Shipping days and timelines may vary due to order volume, holidays, weather conditions, carrier delays, or operational constraints.

Sorry, no cancellations or address changes can occur once your order is being prepared for shipment. Buyer must incur any costs to reship due to inaccurate information.

Once your order ships, you'll receive a tracking number via email.

❄️ Packaging & Temperature

All products ship frozen in insulated packaging with dry ice.

Our packaging is designed to maintain safe temperatures during transit. You can use a meat thermometer to ensure your meat arrived at 40 degrees Fahrenheit or below. If your meat is warmer than 40 degrees Fahrenheit, please take photos immediately and follow the process below.

Some thawing may occur during shipping; product is considered safe if it is still cold to the touch upon arrival.

⚠️ Shipping Responsibility & Shipping Protection

To continue offering competitive pricing and free shipping thresholds, Prime Times Farms does not assume responsibility for orders that are lost, stolen, damaged, delayed, or spoiled in transit unless Shipping Protection is purchased at checkout.

If Shipping Protection Is Not Purchased:

Prime Times Farms is not liable for lost, stolen, damaged, delayed, or spoiled packages once they are transferred to the shipping carrier.

No refunds or replacements will be issued for carrier-related issues, including loss, theft, misdelivery, or spoilage during transit.

If Shipping Protection Is Purchased:

We cover eligible issues including:

Loss

Theft

Damage

Missing or incorrect items

Return-to-sender shipments

Other carrier-related errors

All shipping protection claims are handled directly through this claims form:

📦 How to File a Shipping Protection Claim

If you purchased shipping protection and experience an issue with your delivery:

Access our claims portal using this link: [INSERT CLAIMS PORTAL LINK]

Enter your order number and contact information.

Submit any required details or photos.

Our support team will review your claim and provide a resolution, including replacement when applicable.

Prime Times Farms will process, approve, or override shipping protection claims.

📍 Important Notes

Shipping protection is optional and must be selected at checkout.

Claims must be submitted within 30 days of your order.

Prime Times Farms cannot guarantee delivery outcomes once a package is in the carrier's possession without shipping protection.

📞 Customer Support

For general questions regarding your order or shipping schedule (non-claims):

info@primetimefarmsmeat.com